Mitchell Clinton Brown



Atrium Staffing
Customer Experience Associate at Blue Apron November 2016 — Present 

  • Manage high ticket volume via email and phone with Zendesk/Talkdesk - exceeding productivity and QA goals all while tracking metrics/feedback
  • Excel at troubleshooting computers over the phone, resolving shipping and payment errors, and implementing new procedures/policies

 Bethel University — McKenzie, Tennessee August 2010 — August 2016
 Admissions/Enrollment Counselor September 2013 — August 2016

  • Recruited high school students and transfer students
  • Introduced Google Apps collaborative tools to Enrollment Services
  • Developed an online registration process using Google Sites and Google Forms (
  • Designed a Campus Visit Request online to work seamlessly in the Enrollment workflow (
  • Developed a paperless Enrollment process using Google Apps for Education
  • Managed a project with the Information Technology department to perfect a custom administrative portal for our CRM (Customer Resource Management) software
Assistant to the Department of Development and University EventsAugust 2010 - September 2013

  • Supported the Director of University and Special Events
  • Planned and implemented events, from centerpiece placement to back-end rsvp follow-up
  • Managed official social media accounts for the University
  • Designed online homecoming registration


 Bethel University — McKenzie, TennesseeB. S. General Studies — 2013

  • Eclectic mix of classes to earn General Studies degree
  • Traveled the continental United States with college choir
  • Served in Student Government as both Treasurer and Secretary of Denominational Affairs
  • Served on the Judicial Review Board
  • Member of Phi Delta Sigma fraternity (Alumni Representative)


Microsoft Office Suite, Google Apps, Zendesk, Talkdesk, public speaking, event planning, website and social media management, account management, customer experience