Mitchell Clinton Brown


901-661-0099
mcbrown91@gmail.com
resume.mcbrown91.com


EXPERIENCE

Atrium Staffing
Customer Experience Associate at Blue Apron November 2016 — Present 

  • Manage high ticket volume via email and phone with Zendesk/Talkdesk - exceeding productivity and QA goals all while tracking metrics/feedback
  • Excel at troubleshooting computers over the phone, resolving shipping and payment errors, and implementing new procedures/policies

 Bethel University — McKenzie, Tennessee August 2010 — August 2016
 Admissions/Enrollment Counselor September 2013 — August 2016

  • Recruited high school students and transfer students
  • Introduced Google Apps collaborative tools to Enrollment Services
  • Developed an online registration process using Google Sites and Google Forms (bethelu.edu/registration)
  • Designed a Campus Visit Request online to work seamlessly in the Enrollment workflow (bethelu.edu/visit)
  • Developed a paperless Enrollment process using Google Apps for Education
  • Managed a project with the Information Technology department to perfect a custom administrative portal for our CRM (Customer Resource Management) software
Assistant to the Department of Development and University EventsAugust 2010 - September 2013

  • Supported the Director of University and Special Events
  • Planned and implemented events, from centerpiece placement to back-end rsvp follow-up
  • Managed official social media accounts for the University
  • Designed online homecoming registration

EDUCATION

 Bethel University — McKenzie, TennesseeB. S. General Studies — 2013

  • Eclectic mix of classes to earn General Studies degree
  • Traveled the continental United States with college choir
  • Served in Student Government as both Treasurer and Secretary of Denominational Affairs
  • Served on the Judicial Review Board
  • Member of Phi Delta Sigma fraternity (Alumni Representative)

SKILLS

Microsoft Office Suite, Google Apps, Zendesk, Talkdesk, public speaking, event planning, website and social media management, account management, customer experience

SOCIAL
http://linkedin.com/in/mcbrown91