Mitchell Clinton Brown

mcbrown91@gmail.com
resume.mcbrown91.com


EXPERIENCE

 Tommy John — New York, New York  September 2017 — Present
Customer Experience Rep  

  • Facilitate points of contact for eCommerce customers - placing orders, setting up returns/exchanges, and collecting customer feedback via email, live chat and phone
  • Special projects - stopping fraudulent orders, review outreach, updating Zendesk macros

Atrium Staffing — New York, New York November 2016 — September 2017
Customer Experience at Blue Apron and Tommy John  
     Blue Apron - Nov 2016 - March 2017
    • Managed calls/emails with a focus on customer happiness/retention - commitment to high Customer Satisfaction, with excellent productivity and quality assurance
    • Ability to multi-task between management systems to help the customer effectively and efficiently
       Tommy John - April 2017 - August 2017
      • Facilitate points of contact for eCommerce customers - placing orders, setting up returns/exchanges, and collecting customer feedback via email, live chat and phone

       Bethel University — McKenzie, Tennessee  August 2010 — August 2016
       Admissions/Enrollment Counselor  September 2013 — August 2016

      • Recruited students - the first impression of the university for students, parents, and faculty
      • Developed and managed online forms and processes (bethelu.edu/registration) and (bethelu.edu/visit)
      • Project Management - helped perfect a portal for the CRM (Customer Resource Management) software
      Assistant to the Department of Development and University Events August 2010 - September 2013

      • Supported the Director of University and Special Events
      • Planned and implemented events, from centerpiece placement to mailings and board meeting preparation
      • Managed official social media accounts for the university

      EDUCATION

       Bethel University — McKenzie, Tennessee B. S. General Studies — 2013

      • Eclectic mix of classes to earn General Studies degree
      • Traveled the continental United States with choirs
      • Served in Student Government and on the Judicial Review Board
      • Member of Phi Delta Sigma fraternity (Alumni Representative)

      SKILLS

      Quick learner, high performer in a dynamic environment, agile/flexible, public speaking, event planning, website and social media management, account management, customer experience

      SOCIAL
      http://linkedin.com/in/mcbrown91