Mitchell Clinton Brown


901-661-0099
mcbrown91@gmail.com
resume.mcbrown91.com


EXPERIENCE

Atrium Staffing — New York, New York November 2016 — Present
 Customer Support Associate at Tommy John April 2017 — Present
  • Facilitate points of contact for eCommerce customers - placing orders, setting up returns/exchanges, collecting defective product data and customer feedback via email, live chat and phone
  • Special projects -  stopping fraudulent orders, review outreach, refreshing Zendesk macros

Customer Experience Associate at Blue Apron November 2016 — April 2017 

  • Managed calls/emails with a focus on customer acquisition/retention - commitment to high Customer Satisfaction, with excellent productivity and quality assurance
  • Ability to multi-task between management systems and multiple softwares to help the customer effectively and efficiently

 Bethel University — McKenzie, Tennessee August 2010 — August 2016
 Admissions/Enrollment Counselor September 2013 — August 2016

  • Recruited students - the first impression of the university for students, parents, and faculty
  • Developed online registration processes (bethelu.edu/registration) and a seamless campus visit request (bethelu.edu/visit)
  • Managed Information Technology project - a portal for the CRM (Customer Resource Management) software
Assistant to the Department of Development and University EventsAugust 2010 - September 2013

  • Supported the Director of University and Special Events
  • Planned and implemented events, from centerpiece placement to back-end rsvp follow-up
  • Managed official social media accounts for the university

EDUCATION

 Bethel University — McKenzie, TennesseeB. S. General Studies — 2013

  • Eclectic mix of classes to earn General Studies degree
  • Traveled the continental United States with choirs
  • Served in Student Government and on the Judicial Review Board
  • Member of Phi Delta Sigma fraternity (Alumni Representative)

SKILLS

Quick learner, high performer in a dynamic environment, agile/flexible, public speaking, event planning, website and social media management, account management, customer experience

SOCIAL
http://linkedin.com/in/mcbrown91